At WALKING MANIKIN, we work with trusted delivery partners to ensure your order gets to you safely and efficiently.
Delivery Time
Orders are delivered within 3-5 working days, depending on your location and the destination of the package.
Delivery Partners
We currently deliver through:
· GIG Logistics
· DHL
The applicable delivery fee will be communicated to you via email after your order has been processed.
Alternative Delivery Options
If you choose to use an alternative delivery service or courier outside our recommended delivery partners, you will be responsible for the delivery arrangements and costs.
WALKING MANIKIN will not be held responsible for any loss or damage to your package that occurs during transit when an alternative delivery service is used.
We recommend using our approved delivery partners to ensure your package is handled through our preferred delivery process.
Return Policy
We want you to love your WALKING MANIKIN purchase. If something isn’t quite right, we’re here to help.
Returns
You may request a return within 3 days of delivery for a refund, store credit, or exchange, provided the item meets our return requirements.
Return Requirements
To be eligible for a return:
· Items must be unworn, unwashed, and undamaged.
· Original tags must remain attached.
· Items must be returned in their original, intact packaging.
· A valid proof of purchase, such as your order number or receipt, is required.
Items that do not meet these conditions may not be accepted for return.
Important
Please ensure you inspect your order upon delivery and contact WALKING MANIKIN as soon as possible if there is an issue with your purchase.
Faulty Items, Refunds Policy
At WALKING MANIKIN, we ensure every order arrives in perfect condition and fits as expected. Please review the policies below carefully before placing your order.
1. Faulty or Incorrectly Sized Items
· If you receive an item that is faulty or does not match your selected size, please contact us within 24 hours of delivery.
· Once the issue is verified, a replacement will be issued within 5 working days, subject to availability.
· If a replacement is not available, you may request a refund.